Shipping policy

Introduction

At Superbubs Pty Ltd, we strive to deliver your orders quickly and efficiently. This Shipping Policy outlines our shipping procedures, including processing times, shipping methods, and delivery estimates.

Domestic Shipping rates & delivery estimates

Processing Time

We typically process orders within 10 business days of receipt. Once processed, orders are prepared for shipping, which may take an additional 1-2 business days. Please note that orders are not shipped or delivered on public holidays, so please allow extra time in these instances. During peak periods or high volumes, order processing may take longer than usual. If this happens, we will notify you via email (if one is provided). Please note that estimated delivery times provided are approximate and subject to change due to factors beyond our control.

Shipping rates & delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Information

Delivery Options: We strive to deliver your orders to all areas of Australia, including post office boxes and parcel lockers. When placing your order, please ensure that your address is accurate and complete.

Tracking Your Order: Once your order has shipped, you'll receive an email with tracking details. This allows you to monitor the progress of your delivery and stay up-to-date on its expected arrival time.

Import Fees and Taxes: You are responsible for paying any applicable import fees, taxes, or customs charges that may apply to your order. These fees are determined by the relevant authorities and are not collected by Superbubs Pty Ltd.

Damaged Goods: In the unlikely event that your order arrives damaged, please contact the shipping carrier directly to report the issue and initiate a claim. To facilitate the claims process, please retain all packaging materials and damaged goods.

Accurate Shipping Details: To avoid any issues with your delivery, it's essential that you provide a valid and accurate shipping address when placing your order. If you provide an incorrect or incomplete address, you may be liable for any additional costs or fees incurred. If you have made a mistake please contact us immediately (hello@superbubs.com.au) to rectify the issue. 

International Shipping rates & delivery estimates

Processing Time

We typically process orders within 10 business days of receipt. Once processed, orders are prepared for shipping, which may take an additional 1-2 business days. Please note that orders are not shipped or delivered on public holidays, so please allow extra time in these instances. During peak periods or high volumes, order processing may take longer than usual. If this happens, we will notify you via email (if one is provided). Please note that Superbubs Pty Ltd cannot guarantee exact delivery times for international shipments. The estimated delivery times provided are approximate and subject to change due to factors beyond our control.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

New Zealand 

Shipping Information

Delivery Options: We strive to deliver your orders to all areas of New Zealand, including post office boxes and parcel lockers. When placing your order, please ensure that your address is accurate and complete.

Tracking Your Order: Once your order has shipped, you'll receive an email with tracking details. This allows you to monitor the progress of your delivery and stay up-to-date on its expected arrival time.

Import Fees and Taxes: You are responsible for paying any applicable import fees, taxes, or customs charges that may apply to your order. These fees are determined by the relevant authorities and are not collected by Superbubs Pty Ltd.

Damaged Goods: In the unlikely event that your order arrives damaged, please contact the shipping carrier directly to report the issue and initiate a claim. To facilitate the claims process, please retain all packaging materials and damaged goods.

Accurate Shipping Details: To avoid any issues with your delivery, it's essential that you provide a valid and accurate shipping address when placing your order. If you provide an incorrect or incomplete address, you may be liable for any additional costs or fees incurred. If you have made a mistake please contact us immediately (hello@superbubs.com.au) to rectify the issue.