Frequently Asked Questions
Production typically takes 1-2 weeks, after which your order will be shipped. However, during high peak seasons, production may take 2-3 weeks. We'll notify you via email (if provided) of any expected delays.
The typical turnaround time for custom orders is 1-2 weeks for production, plus shipping time. During peak seasons, it may take 2-3 weeks for production.
If there are any expected delays in production, we'll notify you via email (if provided) with an updated timeline. We'll also keep you informed about the status of your order. Alternatively, you can contact us on our email at hello@superbubs.com.au
Unfortunately, we don't offer samples for party favours. However, we'd be happy to discuss your specific needs and provide guidance on choosing the right products for your event.
To share your design specs, email us at hello@superbubs.com.au or fill out our contact form with as much detail as possible. You can also include pictures for inspiration.
Yes, we'd love to help bring your idea to life. We'll work closely with you to create a design that suits your vision.
Once you have requested a custom made item you will be required to pay a 50% deposit. We will then email you a design proof for approval. You're welcome to make as many changes as needed to ensure it fits your vision. Design proofs will only be sent once the deposit is paid.
Once the proof is approved, production begins. If changes are needed after approval, a new fee may apply.
We do not offer refunds on personalised or custom-made items. Please read our refund policy for further clarification.
You'll receive a design proof for final approval before production. If you're not satisfied with the final product, we'll work with you to resolve the issue. If you would like to initiate a refund, please send an email to hello@superbubs.com.au
Unfortunately, we can't offer exchanges on personalised and custom-made products since they're tailored specifically to your requirements. We're happy to work with you to get the design just right before production.
We are not responsible for damage caused by shipping companies. However, you can purchase shipping insurance for added protection. If your order arrives damaged, we recommend contacting the shipping carrier directly to file a claim.
For custom designs, a 50% deposit is required to start work, with the balance due upon completion. Please note that the deposit is non-refundable if changes are made or if you cancel after production begins.
Production typically takes 1-2 weeks during off-peak times and 2-3 weeks during peak times. After production, shipping takes an additional 2-5 business days. Visit our shipping policy for further information.
Yes, once your order ships, you'll receive tracking updates from our courier company.